Privacy policy

Last updated: 24 August 2026

1. Who We Are

Football Town ("we", "us", "our") operates footballtown.uk and is responsible for the personal data described in this Privacy Policy.

Business address:
10, Crowbrook
Horton, Telford
TF6 6DW
United Kingdom

Email: info@footballtown.uk
Telephone: +44 7311 042006

2. What This Policy Covers

This policy explains how we collect, use, share and protect personal data when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or interact with our advertising and social-media content.

3. Personal Data We Collect

Information you provide to us

Account information: name, email address, password, telephone number and account preferences.
Order information: billing and delivery address, products ordered, order notes and transaction details.
Customer-service information: messages, emails and information you provide when contacting us.
Marketing preferences: newsletter and other communication preferences.

Information collected automatically

Device and usage information: IP address, browser type, operating system, device identifiers, pages viewed, referral source, session activity and interactions with the website.
Cookies and similar technologies: used for essential website functions and, where you consent, analytics and advertising. See section 9.

Payment information

Payments are processed by the payment providers available at checkout. We do not store full payment-card details. Your payment provider receives and processes payment information directly.

4. How We Use Your Data

We use personal data to process orders, payments, delivery and returns; provide customer support and account services; send order and delivery updates; prevent fraud and security incidents; improve our website and customer experience; send marketing communications where you opt in; and measure advertising performance where permitted.

5. Legal Bases for Processing

Where UK GDPR or EU GDPR applies, we process personal data because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests (such as website security, fraud prevention and service improvement), or because you have given consent. You may withdraw consent at any time where processing is based on consent.

6. How We Share Your Data

We share personal data only where necessary to operate our store and fulfil orders, including with payment providers, delivery and logistics providers, website and e-commerce service providers, analytics providers, advertising partners where permitted, and professional advisers or authorities where legally required. We do not sell personal data.

7. International Transfers

Some service providers may process personal data outside the United Kingdom or European Economic Area. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses or equivalent lawful mechanisms.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy. Order and accounting records are retained as required by applicable tax and accounting laws. Account data is retained while your account remains active, subject to legal retention requirements. Marketing data is retained until you unsubscribe or withdraw consent.

9. Cookies and Similar Technologies

Cookies are small files stored on your device. We use essential cookies for functions such as cart, checkout, security and preferences. Where required, we request your consent before using non-essential analytics or advertising cookies. You can manage cookies through our cookie banner, where available, or your browser settings. Blocking essential cookies may affect website functionality.

10. Marketing Communications

If you opt in, we may send newsletters and promotional messages. You can unsubscribe at any time using the link in our emails. We may still send non-marketing messages about your orders, account or service requests.

11. Your Rights

Depending on your location, you may have rights to request access to, correction, deletion, restriction or portability of your personal data; object to certain processing; withdraw consent; and complain to a relevant data-protection authority. To exercise your rights, contact info@footballtown.uk. UK users may also complain to the Information Commissioner's Office.

12. Security

We use reasonable technical and organisational measures to protect personal data. However, no method of electronic transmission or storage is completely secure.